Tuesday, July 12, 2011

Netflix Uproar

My friend Mari sent me a link this afternoon to an article about Netflix raising their monthly rates and splitting their streaming and DVD subscriptions. You can still get both but you have to now pay more. Another article I read said that Netflix customers are filled with outrage and are striking back at Netflix. The article said that customers fought back through Facebook encouraging Netflix customers to switch to Redbox or Hulu to send a strong message to Netflix.
The article also stated that customers were expressing their displeasure on the official Netflix blog. I decided to check out the Netflix blog and I was overwhelmed by the response. In fact, there's a note that states that the blog can take no more comments on today's post. It has reached 5,000 and that is the maximum number of comments.
Here's a sample of some of my favorite comments:
  • How exactly is this the "lowest prices ever"? According to the article, a 1 DVD plan with unlimited streaming will now cost just about as much as I'm currently paying for my 3 DVD plan with streaming. Not only are you slapping existing customers in the face with a fairly significant price increase, but you're outright lying about it too.
  • Peace out. You're streaming selection is horrible anyway.
  • What overpaid exec thought this brilliant plan up? Do you think people will just take any amount of garbage to keep your service? The WHOLE catalog should have been offered for streaming - DUH.
  • You guys are ruining one of the greatest services that has ever existed. I hope you enjoy the decrease in subscribers.
  • Thanks for making us look good. Love, Comcast
  • What a bunch of mumbo-jumbo. The least you could do for your customers is be honest: you need to make more money.
  • that was easy. drop netflix, keep hulu (which is way better streaming)and put difference towards redbox. Now that is real savings. sorry netflix it was fun while it lasted.
  • Hope all the blurays I receive between now and the day I cancel my subscription aren't lost in the mail.
  • A big sarcastic "Congratulations!" to the idiots at Netflix who are continuing to flush service, value and functionality down the toilet. This goes hand in hand with the poorly received website redesign, which alone was puke-inducing. I'll be switching to BLOCKBUSTER, which will be cheaper, and I can rent games too!
  • Goodbye Netflix.

If you'd like to read more comments from angry Netflix customers, you can check out the Netflix blog at: http://blog.netflix.com/
I haven't decided what I am going to do regarding my Netflix subscription. I am definitely not happy about this increase in pricing. I don't want to give up getting DVDs through the mail because they don't have every movie available through streaming. I am interested to see how Netflix will respond to the uproar. It could get interesting.
Thanks for being a part of my journey!

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